In line with the demands of business competition, many companies realize that the superiority of technology and the products produced alone can no longer be relied upon as a source of advantage in competition. Therefore, to win market competition, various companies develop their differentiation through service elements that increasingly pamper their consumers. Consumer satisfaction and loyalty are the focus of attention in winning the competition. Business Process Management is a relatively new flow of management practices, especially for the business community in Indonesia.
Business Process Redesign (BPR) focuses on designing and improving the quality and effectiveness of all core processes/activities of the company that occur in cross-functions that lead to improving the quality of service to customers.
This two-day program presents discussions on how to improve the design of core business processes to be more effective and focus on customer satisfaction, and by using the experience of best practices or world standard companies, participants are expected to be able to get ideas on how to measure the effectiveness of core business processes that occur in their companies. In addition, this program assists managers in conducting business process analysis needed for efforts to improve the effectiveness of core process / activity design in their companies.
Learning Objectives
Learning Coverage
Day 1
Day 2
Learning Method
Instructor
Gerhard Sitanggang
Gerhard is an expert in performance management and value innovation. Gerhard has conducted corporate training, project coaching and consultancies for business and strategic in the industry of automotive, healthcare, and resource-based industry. He has abundant experience in facilitating strategic planning, organizational behavior, culture development, and business models.
Ruben Saragih
Ruben has expertise in leadership, performance management, and business processes. He is a founder of Indonesia Happiness Club. Ruben has 20 years of career experience in a variety of large companies ranging from services, retail, distribution, and manufacturing which in the last 5 years at the level of directors.
Participants
Program Schedule
Onsite
In line with the demands of business competition, many companies realize that the superiority of technology and the products produced alone can no longer be relied upon as a source of advantage in competition. Therefore, to win market competition, various companies develop their differentiation through service elements that increasingly pamper their consumers. Consumer satisfaction and loyalty are the focus of attention in winning the competition. Business Process Management is a relatively new flow of management practices, especially for the business community in Indonesia.
Business Process Redesign (BPR) focuses on designing and improving the quality and effectiveness of all core processes/activities of the company that occur in cross-functions that lead to improving the quality of service to customers.
This two-day program presents discussions on how to improve the design of core business processes to be more effective and focus on customer satisfaction, and by using the experience of best practices or world standard companies, participants are expected to be able to get ideas on how to measure the effectiveness of core business processes that occur in their companies. In addition, this program assists managers in conducting business process analysis needed for efforts to improve the effectiveness of core process / activity design in their companies.
Learning Objectives
Learning Coverage
Day 1
Day 2
Learning Method
Instructor
Gerhard Sitanggang
Gerhard is an expert in performance management and value innovation. Gerhard has conducted corporate training, project coaching and consultancies for business and strategic in the industry of automotive, healthcare, and resource-based industry. He has abundant experience in facilitating strategic planning, organizational behavior, culture development, and business models.
Ruben Saragih
Ruben has expertise in leadership, performance management, and business processes. He is a founder of Indonesia Happiness Club. Ruben has 20 years of career experience in a variety of large companies ranging from services, retail, distribution, and manufacturing which in the last 5 years at the level of directors.
Participants
Program Schedule
Onsite