How to Improve the Quality of the Delivery System
The increase in the number of product shipments distributed to places of business has led to high operational requirements for the delivery process. It is time for business people to use a logistics system that can manage and monitor the transportation process.
Business people can use a system that is quite commonly used by retail and e-commerce businesses, namely the transportation management system. This system serves to track, simplify and standardize your product delivery process.
The management system that is formed will also monitor the physical movement of goods into and out of the company. That way, each company or brand can ensure the delivery process has been carried out properly.
With the benefits that can be obtained, it is better for the company to start paying attention to the delivery system. For that, here are some ways that can be done to improve the quality of company delivery.
1. Make the Shipping Process Transparent
Every customer wants to know when their order will arrive. To help with this you can take advantage of the use of software. This allows the company to share the delivery process with customers.
Customers can see when the order will be shipped, the current location of the order delivery, and the estimated time the order will arrive. Not only for customers, this system will also benefit the interests of departments in your company.
If you know the delivery is delayed, the sales and customer service staff can provide the information to the customer. This will certainly help improve customer satisfaction assessments because the company has already addressed the problem.
2. Take advantage of Shipping Aggregation
Delivering to the same place at different times can increase your shipping costs. For this reason, it's a good idea to combine several shipments into one order, this system is known as shipping aggregation.
That way, the company's conditions allow you to be able to make bulk shipments simultaneously. Not only save on shipping costs, this system is also considered more practical.
3. The Value of Regular Delivery Process
The transportation costs that need to be budgeted by the company are indeed not small. While maintaining fast and reliable shipping operations, you can look for ways to cut shipping costs.
However, you must keep in mind that customers will appreciate reliability and efficiency when it comes to delivery. In the end, saving on transportation costs in the short term does not always have a good impact on customer satisfaction.
4. Building Partnerships with Distributors
If you are working with a distributor, you should start building a good relationship from now on. Distributors are responsible for ensuring that your products arrive on time and in the right locations. If there is a problem with delivery, the distributor should be the first line to let you know.
Therefore, build a good relationship with distributors. The more communication you have with them, the more information about the delivery process you will get. This information can be useful to increase customer confidence in the company.
5. Use Logging Software
The more customers you have, the more likely it is that mistakes will be made. One thing that must be avoided is an error when entering data transmission. To minimize errors, it's a good idea to use note-taking software.
Usually, the use of the software will record automatically so that it can make it easier for you when recording all orders. That way, it will be easier for your company to see mistakes that occur in the field.
6. Consider Shipping Routes and Modes of Transport
If the sender has used the same route, pay attention to how the delivery to get to the location is done. With the new infrastructure, traffic, and existing GPS technology, there may be a more ideal shipping route for delivering your product.
In addition, pay attention to what transportation your goods are sent by. You may not have been able to ship or plane in the past, but you can now do so.
Also pay attention to consumers and target markets, if you find that you have customers in other countries, consider shipping overseas. That way, you will expand your customer base and be able to connect your products with customers in other countries.
7. Data Protection
Usually, shipping services require companies to provide information about customers. This is related to the customer's name, residential address, telephone number, customer occupation, and other personal information to the delivery service.
It is important to remember that as a company you should protect the security of customer data. Leaking customer personal data will allow you to get caught in a complicated situation, not only from your customers, but from other target markets.
This will allow customers to lose trust and interest in buying products from your company. The tracking system of shipments from distributors and for customers will help the product move faster.
Through the Supply Chain Management program, company managers will discuss the latest practices to be able to create a faster supply chain. In this way, the product distribution process is expected to develop more efficiently as part of a good business ecosystem strategy.