Implementing Business Process Management Effectively

03 January 2024

The success of a business can only be achieved with an efficient process. When a business process runs smoothly, employees can work more effectively. Not only that, the use of resources and bureaucracy will also be good.

For a company, managing business processes may not be an easy thing. However, it is important to be able to describe each process so that it can be implemented in business. You also need time to find out about implementing business processes that suit your needs.

What is Business Process Management?

Business Process Management (BPM) is the simplification and optimization of repetitive processes or work in business management which aims to encourage organizational effectiveness and efficiency. The goal of BPM is to save time, reduce errors, and keep the business running smoothly.

BPM can become the core of the way your business operates and provide value to all stakeholders involved. This includes developing new products, fulfilling orders, managing customer service, and recruiting new employees.

Each activity in your business or company will involve a variety of tasks, agreements, and interactions. A well-structured process organizes all these small tasks into clear, repeatable steps so that the results are predictable and consistent.

Examples of Best Practice Business Process Management

The marketing team has a series of work processes that are quite complicated. They are responsible for the email marketing schedule, analysis and lead management which must be followed up by the sales team.

For example, the marketing team missed 37% of the deadlines for the targets that should have been completed due to irregularities in content approval. Managers can propose new workflows with the person in charge who must approve each process.

Each person in charge can create a new workflow and start evaluating its effectiveness to be integrated across all teams. If implementing a new workflow can be proven to reduce missed deadlines, it means the solution is effective.

However, try to maintain the quality of the content, for example by providing approval from the editor. Make sure that adding this stage to the workflow does not change your expected deadlines.

The Importance of Business Process Management

Designing good business process management (BPM) is not an easy thing. This requires a lot of preparation that needs to be done in the early stages of the business. The following are the reasons why BPM is important for your business or company.

1. More effective work impact

Simplifying work processes allows you to focus on more important and impactful things. For example, using a social media automation tool allows you to schedule posts across all platforms. This method allows you to spend time and energy creating a quality content strategy rather than uploading posts over and over again.

2. Reduce the risk of errors

On some occasions, mistakes are difficult to avoid. But when the process falls apart, the odds continue to increase. Using the same example, a process in the workflow that is running well minimizes the possibility of typos in post content or incorrect publishing schedules.

3. Employee autonomy

Messy work processes can cause micromanagement, too many delays, and cause confusion within the team. If everything is clearly laid out, staff can take control with confidence. This will also make it easier for managers to think about strategic steps.

4. Good data access settings

BPM is not just about processes, it also functions as a gatekeeper. Cluttered access may have an indirect effect on trivialities. For example, if you lose account access when you want to post content, you have to request a re-verification process. If the workflow is done well, you can provide access safely and not disrupt the workflow.

5. Customer satisfaction

BPM is not only important for internal company parties, but also has an impact on customers. Internal processes that are running well can also encourage good product quality. You can build more sincere relationships with customers so that they get satisfaction from your products.

Those are some important things you need to know about implementing business process management (BPM). Even though the benefits cannot be felt directly, effective BPM can also have a good impact on improving product quality and customer satisfaction.

The success of a business can only be achieved with an efficient process. When a business process runs smoothly, employees can work more effectively. Not only that, the use of resources and bureaucracy will also be good.

For a company, managing business processes may not be an easy thing. However, it is important to be able to describe each process so that it can be implemented in business. You also need time to find out about implementing business processes that suit your needs.

What is Business Process Management?

Business Process Management (BPM) is the simplification and optimization of repetitive processes or work in business management which aims to encourage organizational effectiveness and efficiency. The goal of BPM is to save time, reduce errors, and keep the business running smoothly.

BPM can become the core of the way your business operates and provide value to all stakeholders involved. This includes developing new products, fulfilling orders, managing customer service, and recruiting new employees.

Each activity in your business or company will involve a variety of tasks, agreements, and interactions. A well-structured process organizes all these small tasks into clear, repeatable steps so that the results are predictable and consistent.

Examples of Best Practice Business Process Management

The marketing team has a series of work processes that are quite complicated. They are responsible for the email marketing schedule, analysis and lead management which must be followed up by the sales team.

For example, the marketing team missed 37% of the deadlines for the targets that should have been completed due to irregularities in content approval. Managers can propose new workflows with the person in charge who must approve each process.

Each person in charge can create a new workflow and start evaluating its effectiveness to be integrated across all teams. If implementing a new workflow can be proven to reduce missed deadlines, it means the solution is effective.

However, try to maintain the quality of the content, for example by providing approval from the editor. Make sure that adding this stage to the workflow does not change your expected deadlines.

The Importance of Business Process Management

Designing good business process management (BPM) is not an easy thing. This requires a lot of preparation that needs to be done in the early stages of the business. The following are the reasons why BPM is important for your business or company.

1. More effective work impact

Simplifying work processes allows you to focus on more important and impactful things. For example, using a social media automation tool allows you to schedule posts across all platforms. This method allows you to spend time and energy creating a quality content strategy rather than uploading posts over and over again.

2. Reduce the risk of errors

On some occasions, mistakes are difficult to avoid. But when the process falls apart, the odds continue to increase. Using the same example, a process in the workflow that is running well minimizes the possibility of typos in post content or incorrect publishing schedules.

3. Employee autonomy

Messy work processes can cause micromanagement, too many delays, and cause confusion within the team. If everything is clearly laid out, staff can take control with confidence. This will also make it easier for managers to think about strategic steps.

4. Good data access settings

BPM is not just about processes, it also functions as a gatekeeper. Cluttered access may have an indirect effect on trivialities. For example, if you lose account access when you want to post content, you have to request a re-verification process. If the workflow is done well, you can provide access safely and not disrupt the workflow.

5. Customer satisfaction

BPM is not only important for internal company parties, but also has an impact on customers. Internal processes that are running well can also encourage good product quality. You can build more sincere relationships with customers so that they get satisfaction from your products.

Those are some important things you need to know about implementing business process management (BPM). Even though the benefits cannot be felt directly, effective BPM can also have a good impact on improving product quality and customer satisfaction.

Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat, Jakarta 12430
Indonesia
Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat,
Jakarta 12430
Indonesia