Social selling and how to measure success
The increasing use of social media encourages business owners to carry out marketing strategies through social media. Social media is one of the "tools" used by business people to get revenue conversions from social media.
Maybe you already realize the importance of social selling from using social media, but are not sure about how to use it. If so, you can pay attention to the following information to be able to take advantage of social selling strategies.
What is Social Selling?
Social selling is the process of researching, connecting, and interacting with potential consumers through social media networks. Usually, the sales team builds organic relationships with buyers who respond to brand posts on social media.
Instead of carrying out relatively difficult sales closing tactics, social selling tends to take the form of lead nurturing. Social selling is not a way for sales representatives to get the best solution or a quick win, but rather an effort to build credibility by interacting with their target consumers.
How to Measure Effective Social Selling
Measurement can be called the most challenging part of social selling because its impact is not linear. There is no formula that can map the correlation between content performance and the number of transactions completed.
Social selling involves a more personal mode of selling by building relationships on social media. Social media can be viewed from a qualitative and quantitative perspective so measuring effectiveness must involve both in the following way.
1. Brand's online presence/awareness
Salespeople usually show a willingness to discuss the value offered by the brand. Audience enthusiasm that appears repeatedly is an indicator to stay connected with potential customers better.
Audience reception of content posted online via social media can be an indicator for assessing sales effectiveness. Qualitatively, you can also analyze consumer responses when differentiating your product from competitors.
The metrics used to measure brand awareness can also be measured based on website traffic, social media engagement, share of voice, blog traffic and shares, and online media coverage.
2. Networking strategy
There are various tools that can be used to identify prospects from social media. When contacting customer prospects, the sales team can do it manually or create a list using certain tools. It's best if they also have a schedule for contacting potential customers.
The sales team needs to personalize to connect with potential customers. Connection can be made by searching for the main channel or selecting an alternative. This can be considered a cold call so that potential customers don't just disappear.
Sales effectiveness can also be assessed based on the strategies used by the sales team in forming strong networking and pipelines.
3. Insight knowledge
The sales team must have strong skills to know the customer domain. In social sales, insight into what customers are looking for is seen through the way they convey information to stay connected with potential customers.
The fastest way to build this network is to identify the problem point correctly. After that, you need to take the time and effort to provide information to solve it.
Another way to measure effectiveness is to measure the open rate of InMail sent by the sales team. After that, you can use LinkedIn tools that measure the level of success in a non-forced manner.
4. Customer relations with Key Account Management
Social selling is not about the number of connections you have through your profile, but rather the right connections. You can track this by measuring requests received compared to requests sent.
Another way to measure the quality of your networking is to find out the number of key connections your sales team has. CRM contacts need to be built with contacts on social media to make a difference in customer relations and Key Account Management. Not only can it measure sales effectiveness, this method can fill in the missing link in measurement tools that can only be obtained from social media.
Measuring social selling can complement traditional ways of measuring sales effectiveness. Managers who want to measure the effectiveness of social selling should systematize their practices and train representatives on social impact before measuring the impact of new routines and comparing the results in the future.
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Customer segment or segmentation is one of the best ways to get information about customer characteristics in a timely manner.
By segmenting customers, it will be easier for you to understand customers, including their needs which are beneficial for business.
Understanding customers or customers in business is one of the crucial things.
It could be said that by understanding customer needs, your business growth will be more precise and targeted.
So, for this reason it is necessary to understand customer segments better. Come on, see in full below!
What is Customer Segment?
Quoted from Shopify, customer segment or customer segmentation is the process of grouping customers into groups based on their general characteristics.
The grouping aims to optimize marketing efforts in each group.
HubSpot also added that this grouping is based on several general characteristics such as age, industry, gender, and others.
Customer segments are the right step to personalize marketing, including service and sales that can reach certain groups.
In the business-to-business marketing or B2B area, customer segmentation is carried out based on several factors including:
- industry;
- number of workers or employees;
- products the company has recently purchased; And
- location.
Meanwhile, for business-to-consumer marketing, companies usually group customers according to their demographics as previously explained, namely:
- age;
- gender;
- marital status; And
- location.
More targeted and accurate campaigns for each customer group will increase brand loyalty and customer satisfaction.
Customer Segment Objectives
The main goal of customer segments is to create a more accurate marketing strategy for each customer's characteristics.
However, it should be noted that customer segmentation is not just about grouping customers.
Through customer segments, you can create appropriate content and find unique challenges for each customer group.
Efforts can be made in the form of communication with customers and product development.
More specifically, the customer segment objectives are as follows:
- Create and communicate marketing that is relevant to customer needs based on customer segmentation results.
- Choose good communication media for each customer segment, for example via email, social media such as Instagram, radio advertisements, and other media according to customer group preferences.
- Identify how to improve products and services to customer groups.
- Build good relationships with customers.
- Forming a more focused business strategy to increase customer satisfaction.
- Helps increase sales of other products and services owned by the company.
- Improving customer service in the company.
Benefits of Customer Segments
According to Forbes, the two main benefits of customer segments are improving good relationships with customers and brand loyalty, as well as improving customer experience.
Both boil down to the level of customer satisfaction with the products or services offered by the company.
According to HubSpot, here are some of the benefits that customer segments can provide for your company:
1. Excel in a Competitive Market
In marketing or building good relationships with customers, the approach is often one-size-fits-all or all customers are considered the same.
This will make you the same as other brands so it doesn't make your business stand out or excel.
Customer segments are more profitable because the targets are in accordance with the grouping.
2. Targeted Paid Campaigns
Customer segments will make it easier for companies to determine in which areas and what kind of paid campaigns should be carried out.
Through effective paid campaigns, the budget used will also be efficient and not wasted because it is on target.
3. Improve the way you communicate
The easiest example is email. Of course, the Gen Z customer segment and other generations must be differentiated to make it more attractive.
Grouping customers will certainly make it easier to communicate your brand with customers.
Types of Customer Segments
Reported by Forbes, here are several types of customer segments that are usually carried out by companies:
1. Demographic Segmentation (Demographic Segmentation)
Segmentation based on demographics is a customer segment that is grouped based on the same and common characteristics. For example, gender, age, marital status, education level, occupation, income and location.
A simple example is if you have a bookstore, then segment it for people who are older. Or you can make groupings based on age.
2. Geographic Segmentation (Geographic Segmentation)
For geographic segmentation, you need to group customers based on language and location.
This location can be a neighborhood, city, province, or country. You can also add transportation mode preferences for geographic segmentation.
This geographic segmentation can be applied if you have at least two business locations in the same area.
Apart from that, you can also apply this segmentation if your business requires delivery of goods in different regions.
3. Psychographic Segmentation
Psychographic segmentation includes grouping customers based on attitudes, values they believe in, lifestyle, personality, and interest in something.
Usually for this type of customer segment, the company will consider previously purchased products, survey responses, and shopping habits.
Usually this segmentation is used by companies that offer several types of services and products at once.
4. Habit Segmentation (Behavioral Segmentation)
For behavioral segmentation or segmentation based on customer habits, several things that can be taken into consideration are:
- customer product purchase history;
- response to marketing campaigns or brand campaigns;
- website activity;
- purchasing activities in e-commerce; And
- customer engagement or frequent customer interactions.
From these habits, customer characteristics are formed and segmentation can be determined.
The basis is the frequency and tendency of habits carried out by customers.
So, that's some important information about customer segments that you need to know to develop your business.
Customers or consumers are an important asset for the development of a business.
It is important for companies and brands to understand customer needs amidst increasingly tight competition in the market.
That's why it's important to learn how to build positive relationships with your customers so that customer satisfaction is also met.
So, to learn more, you can take part in the Customer Satisfaction & Relationship Program from the prasmul-eli!
Through this program, you will be given knowledge and understanding of customer satisfaction and loyalty as well as concepts related to both.
What are you waiting for? Increase your business development and join the program now!
Product branding is now increasingly important in the era of ever-growing globalization and digitalization. Technological advances and the development of social media have created a more dynamic and competitive market.
Branding is not only about how your product looks, but also about how your product is perceived and remembered by consumers. In essence, branding is the art and science of creating a strong and consistent image for your product or service.
Effective branding can create emotional connections with consumers, build loyalty, and differentiate your product from competitors. Find out the definition, types, benefits and exact steps to do it in the following article.
Definition of Product Branding
Product branding is a strategic process of creating a unique identity for a product or service through various elements. Branding is not only related to visual aspects, but also includes perceptions, values and emotions associated with the product.
With effective branding, a product can create a strong and memorable image in the minds of consumers. Ultimately this will contribute to the success and sustainability of the business.
Types of Product Branding
Product branding includes various types of strategies that can be used to create a unique and strong identity for a product or service. Here are some common types of product branding:
Corporate Branding
Focus on the company as a whole rather than individual products. Example: Apple, which is known not only for its iPhone or MacBook products, but also for innovation and overall quality.
Product Branding
Create a unique identity for individual products that differentiates them from other products on the market. Example: Coca-Cola with its signature soft drink products.
Personal Branding
Focuses on specific individuals, often used by celebrities, influencers and professionals to promote themselves and their work. Example: Oprah Winfrey or Elon Musk.
Co-Branding
Several brands collaborate to produce new products or services. This can help expand market reach and increase credibility. Example: Collaboration between Nike and Apple for Nike+iPod products.
Geographic Branding
Promoting products or services based on a specific geographic location, often using origin as a competitive advantage. Example: Parmigiano-Reggiano Cheese from Italy.
Retail Branding
A strategy used by retailers to create a unique identity for their stores. Example: IKEA with its unique store concept and furniture products.
Benefits of Product Branding
The importance of product branding lies in its ability to change the way consumers view and interact with your product. Here are some reasons why product branding is important:
Differentiate from Competitors
In a market filled with similar products, strong branding helps your product stand out. A unique and different identity attracts consumers' attention and gives them a reason to choose your product over competitors' products.
Building Consumer Trust
Consumers tend to have more trust in products that have consistent and professional branding. Good branding creates a perception of quality and reliability which ultimately builds consumer loyalty.
Facilitate product introduction
Effective branding makes it easier for consumers to recognize your product among many other products. Visual elements such as logos, colors, and packaging, as well as auditory elements such as slogans and jingles, all contribute to building product recognition.
Facilitate product introduction
Products with strong branding can often be sold at higher prices than products without clear branding. Consumers are willing to pay more for products they know and trust.
Steps in Building Effective Branding
Building effective branding is key to ensuring your product is not only known, but also remembered and loved by consumers. The following are some important steps that need to be followed in building effective branding:
Determining the Target Market
The first step in building branding is understanding who your target market is. Knowing your consumer demographics, psychographics and behavior will help create the right message and identity.
Building Brand Identity
Brand identity includes the brand name, logo, colors, typography and other visual elements. Make sure these elements reflect your brand's character and values. Consistency in the use of visual elements is critical to building recognition and trust.
Creating a Brand Message
Brand messaging is how you communicate with consumers. It includes taglines, slogans, and narratives that tell your brand story. Messages must be clear, consistent, and relevant to your target market.
Implementing Marketing Strategy
In the digital era, a strong online presence is essential. A professional website, active social media profiles, and a good content strategy will help you reach and interact with consumers more effectively.
Supporting Innovation
A good understanding of user needs and expectations can drive innovation and better product development in the future.
Product branding is a crucial element in modern business strategy. By building a strong identity and creating consumer trust, effective branding can bring long-term success to your product.
By following these principles, you can ensure your products are not only known, but also loved by consumers.
Product branding is only one of many management strategies that companies can carry out. Understand more about the various elements of management strategy through the Strategic Brand Management program from prasmul-eli.
With a study duration of 2 days, this ISO 9001:2015 certified program has the following five discussions:
- Product and Brand Management
- Brand Elements
- Brand Identity
- Brand Loyalty
- Brand Extensions
Contact prasmul-eli for more complete information via this link!
User Experience (UX) is a crucial element in the success of products and services in the digital era. In various applications, UX plays an important role in determining how users interact when using a product.
Creating a positive experience is not just about providing an attractive appearance, but also involves a deep understanding of user needs and behavior. Good UX can increase user loyalty, reduce churn rates, and even accelerate product adoption in competitive markets.
This article will thoroughly examine various aspects of UX, from understanding to its practical application in the business world.
Definition of User Experience (UX)
User Experience (UX) is a concept that covers all aspects of a user's interaction with a company, service, and product. The goal is to create a satisfying and enjoyable experience for users, and meet their needs and expectations.
UX focuses not only on visual design, but also on the entire process that users experience. This process starts from searching for information to using the product or service.
User Experience (UX) Function
The function of user experience in product development is vital to achieving success in a competitive market. By understanding the various key functions of UX, companies can create optimal experiences and in turn increase retention and loyalty.
Here are some of the main functions of UX:
Increase User Satisfaction
The main function of user experience is to increase user satisfaction by making their interaction with the product easier, efficient and enjoyable. Good UX ensures that users can quickly find what they are looking for and complete tasks without difficulty.
Increase User Retention and Loyalty
Positive user experience drives loyalty. When users feel comfortable and satisfied with a product, they tend to continue using it and even recommend it to others.
Increase Efficiency and Productivity
Good UX can increase user efficiency and productivity by providing an intuitive and functional interface. Users can complete tasks faster with fewer errors, which means they can focus on more important things.
Reduce Customer Support Costs
Products with poor user experience tend to cause frustration and confusion for users, which ultimately increases the need for customer support. By investing in improving UX, companies can reduce the number of support calls and requests, which in turn can lower operational costs.
Increase Conversion Rates
In the context of e-commerce or sales-oriented applications, good UX can increase conversion rates. By designing a clear and simple user path from start to finish, users can make purchases more quickly.
User Experience (UX) Components
Each UX component plays an important role in creating a holistic and satisfying experience for users. The following are the main components of user experience, including:
- Usability: Provides easy navigation, an intuitive interface, and ease in achieving user goals.
- Interaction Design: Ensure interactions between users and products are smooth, responsive, and efficient.
- Visual Design: Attract users' attention through aesthetic and functional visual elements.
- Information Structure: Organizing content and information so that it is easy for users to find and understand.
- Accessibility: Ensure that the product can be used by everyone, including those with disabilities.
- User Satisfaction: Measures the extent to which users are satisfied with the experience they get.
The Importance of User Experience (UX) for Business
Implementing the right UX can build stronger relationships with customers, increase loyalty and ultimately drive business growth.
The importance of user experience in business can be seen from the various benefits it offers, some of which are:
Increase User Satisfaction
The first benefit of user experience is that it can increase customer satisfaction. A good experience makes users feel satisfied and happy using the product or service. This can increase user loyalty and retention.
Reducing Costs
Products designed with good UX can reduce customer support costs because users experience problems or confusion less frequently. This reduces the number of calls and assistance, which in turn reduces the workload of customer support teams and lowers operational costs.
Increase Conversions
Websites or apps that have good UX tend to have higher conversion rates. This is because users feel comfortable and easy in achieving their goals, such as making purchases.
Building Brand Reputation
Positive experiences can improve brand image and reputation. Users who are satisfied will usually recommend the product or service to others.
Supporting Innovation
A good understanding of user needs and expectations can drive innovation and better product development in the future.
User experience is a very important aspect in product and service development. By focusing on UX, companies can increase user satisfaction, reduce costs, increase conversions, and build a strong brand reputation.
UX is just one aspect that you need to master in the world of Digital Marketing. Optimization still needs to be done in the realm of search engines, websites and social media.
Understand more about the application of digital marketing to companies through the Digital Marketing Fundamentals program from prasmul-eli.
With a study duration of 2 days, this ISO 9001:2015 certified program has the following seven discussions:
- Introduction to Digital Marketing Strategy
- Customer Personas
- Social Media Marketing
- Digital Paid Advertising
- Digital Free Advertising
- Customer Journey & Online Sales Funnel
- Digital Marketing Strategy & Workshop
Contact prasmul-eli for more complete information via this link!
