The Influence of Brand Persona on Sales and Business Decision Making

19 January 2024

When buying a product, consumers have a tendency to choose product values that suit their personal preferences. A successful business has the ability to build a representative persona of the product according to its target market.

This is what encourages various brands to create personas. This effort aims to align product design and brand strategy with its target market. Even though it is not easy to form an ideal brand persona, this can be a reference for both brands and consumers.

Product personas for a business can also help you to tailor product designs to target demographics on a more personal and intimate level. With the right brand persona, it will be easier to connect with an audience who may have a genuine interest in following and supporting the business.

Brand Persona Forming Factors

The usefulness of customer personas lies in their effectiveness in understanding different types of consumers and decisions regarding products or services. A brand persona is formed based on several focuses involved in the following product development process.

  • Behavioral: avoid assuming everything about your audience, you can analyze specific behavior in decision making after identifying customer goals, what they want to achieve and the journey to discover your product
  • Mindset: customers may have expectations or biases about certain things about your business. Learn how to overcome preconceived ideas and develop relationships through existing buying experiences.
  • Obstacles: being aware of problems or concerns that customers may have can save you from potential difficulties that arise in the sales pipeline.

Example of Brand Persona

Personas are fictional representations of buyer segments created based on real behavioral data. In order to provide a real representation, below is an example of a brand persona that a brand can create.

1. Corporate persona

Corporate personalities usually display their personality in a sophisticated and stylish modern fashion. Corporate personas aren't very attractive, but they're good for describing legitimate organizations like banks or lending companies.

2. Persona friendly

Usually this persona is enthusiastic and friendly which many brands use to build organic followers who are loyal to the brand. A friendly persona is ideal for small-scale local businesses or businesses with a high market niche.

3. Tough persona

This example of a tough persona is often used by sports or outdoor product brands. The communication carried out by the brand utilizes a firm approach to building relationships with the audience it wants to reach.

The Influence of Personas on Sales

Companies often use various forms of market segmentation to understand and target audiences. Demographic factors, age and economic status will form a persona that can influence sales decisions with the following strategy.

1. Determine the right form of advertising

Many people will contact you via ads, content, or direct links. Personas help all teams share the same story and customer demographics can help marketing and ads teams manage budgets wisely through behavior on the website.

For example, when using Google AdWords, use the same keywords that customers use to increase click through rates. Advertisements on specific pages can also help customers identify brands more easily.

2. Increase prospecting and traffic

With accurate customer personas, you can personalize questions for more effective sales prospecting. Salespeople tend to waste a lot of time and energy because they don't know who their clients are in the business.

With personas, this changes drastically because sales teams know how to better communicate with prospective customers. The clearer the customer persona, the easier time it will be to find customers and deliver products or services to them.

3. Perfect content marketing

Aligning marketing and sales teams should be one of the main priorities in your operations. Personas help bring both teams together and provide a better understanding of your target audience. After knowing customer needs, the content strategy can be made smarter to attract more prospects who can be converted into customers.

4. Advance the customer decision-making process

Consumers will buy from places they know, like and trust. The more accurately you identify and explain your client's problems, the more trust you create with your customers. With clear buyer personas, you may receive more retention from target audiences who perceive you as a specialist. This will also have a good impact on the quality of your relationship with customers.

These are the various influences that brand personas have on sales and decision making that currently occurs in business. Forming the right persona will help the sales team to increase product conversions which can be discussed through the basic principles of Key Account Management in the Managing Strategic B2B Account program.

When buying a product, consumers have a tendency to choose product values that suit their personal preferences. A successful business has the ability to build a representative persona of the product according to its target market.

This is what encourages various brands to create personas. This effort aims to align product design and brand strategy with its target market. Even though it is not easy to form an ideal brand persona, this can be a reference for both brands and consumers.

Product personas for a business can also help you to tailor product designs to target demographics on a more personal and intimate level. With the right brand persona, it will be easier to connect with an audience who may have a genuine interest in following and supporting the business.

Brand Persona Forming Factors

The usefulness of customer personas lies in their effectiveness in understanding different types of consumers and decisions regarding products or services. A brand persona is formed based on several focuses involved in the following product development process.

  • Behavioral: avoid assuming everything about your audience, you can analyze specific behavior in decision making after identifying customer goals, what they want to achieve and the journey to discover your product
  • Mindset: customers may have expectations or biases about certain things about your business. Learn how to overcome preconceived ideas and develop relationships through existing buying experiences.
  • Obstacles: being aware of problems or concerns that customers may have can save you from potential difficulties that arise in the sales pipeline.

Example of Brand Persona

Personas are fictional representations of buyer segments created based on real behavioral data. In order to provide a real representation, below is an example of a brand persona that a brand can create.

1. Corporate persona

Corporate personalities usually display their personality in a sophisticated and stylish modern fashion. Corporate personas aren't very attractive, but they're good for describing legitimate organizations like banks or lending companies.

2. Persona friendly

Usually this persona is enthusiastic and friendly which many brands use to build organic followers who are loyal to the brand. A friendly persona is ideal for small-scale local businesses or businesses with a high market niche.

3. Tough persona

This example of a tough persona is often used by sports or outdoor product brands. The communication carried out by the brand utilizes a firm approach to building relationships with the audience it wants to reach.

The Influence of Personas on Sales

Companies often use various forms of market segmentation to understand and target audiences. Demographic factors, age and economic status will form a persona that can influence sales decisions with the following strategy.

1. Determine the right form of advertising

Many people will contact you via ads, content, or direct links. Personas help all teams share the same story and customer demographics can help marketing and ads teams manage budgets wisely through behavior on the website.

For example, when using Google AdWords, use the same keywords that customers use to increase click through rates. Advertisements on specific pages can also help customers identify brands more easily.

2. Increase prospecting and traffic

With accurate customer personas, you can personalize questions for more effective sales prospecting. Salespeople tend to waste a lot of time and energy because they don't know who their clients are in the business.

With personas, this changes drastically because sales teams know how to better communicate with prospective customers. The clearer the customer persona, the easier time it will be to find customers and deliver products or services to them.

3. Perfect content marketing

Aligning marketing and sales teams should be one of the main priorities in your operations. Personas help bring both teams together and provide a better understanding of your target audience. After knowing customer needs, the content strategy can be made smarter to attract more prospects who can be converted into customers.

4. Advance the customer decision-making process

Consumers will buy from places they know, like and trust. The more accurately you identify and explain your client's problems, the more trust you create with your customers. With clear buyer personas, you may receive more retention from target audiences who perceive you as a specialist. This will also have a good impact on the quality of your relationship with customers.

These are the various influences that brand personas have on sales and decision making that currently occurs in business. Forming the right persona will help the sales team to increase product conversions which can be discussed through the basic principles of Key Account Management in the Managing Strategic B2B Account program.

Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat, Jakarta 12430
Indonesia
Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat,
Jakarta 12430
Indonesia