Business Process Redesign

In line with the demands of business competition, many companies realize that technological advantages and the resulting products alone can no longer be relied upon to be a source of competitive advantage. Therefore, to win market competition, various companies develop differentiation through service elements that increasingly spoil their consumers. Customer satisfaction and loyalty are the focus of attention in winning the competition.�

Business Process Management is a relatively new flow of management practices, especially for the business community in Indonesia. Business Process Redesign (BPR) focuses on designing and improving the quality and effectiveness of all the company's core processes/ activities that occur across functions which lead to improving the quality of service to customers.

This 2-day program will discuss how to improve the design of core business processes to be more effective and focus on customer satisfaction, and by using the experiences of best practice companies or world standards, participants are expected to be able to get ideas on how to measure the effectiveness of core business processes that is going on in their company. In addition, this program assists managers in analyzing business processes necessary for efforts to increase the effectiveness of the design of core processes/ activities in their company.

Learning Objectives

  • Acquiring new horizons how to manage business activities horizontally - cross-functional, thereby helping companies avoid the possibility of fragmentation of coordination of core processes as occurs in vertical - functional management systems that are generally implemented
  • Describe the business processes in the company into a process hierarchy system, so that participants can determine the core processes, which will then become the focus for efforts to improve the quality and effectiveness of the process including determining who should be the process owner who is responsible for controlling it
  • Provide a practical description of the steps required in developing a horizontal HR management plan and business processes in the company.

Learning Coverage

  1. Understand the definition and scope of Business Process Management, vertical and horizontal organizations.
  2. How to conduct business process analysis, how to break down processes, how to map processes and how to improve processes so they are more effective at improving customer satisfaction
  3. How to improve core business processes, concepts, and tools.

Learning Method

  • Synchronous Online Learning
  • Sharing Best Practice
  • Short Movie
  • Group Discussion (Breakout Room).

Instructor

  • Ruben Saragih

Participants

  • Senior managers
  • General managers
  • Management consultants.

In line with the demands of business competition, many companies realize that technological advantages and the resulting products alone can no longer be relied upon to be a source of competitive advantage. Therefore, to win market competition, various companies develop differentiation through service elements that increasingly spoil their consumers. Customer satisfaction and loyalty are the focus of attention in winning the competition.�

Business Process Management is a relatively new flow of management practices, especially for the business community in Indonesia. Business Process Redesign (BPR) focuses on designing and improving the quality and effectiveness of all the company's core processes/ activities that occur across functions which lead to improving the quality of service to customers.

This 2-day program will discuss how to improve the design of core business processes to be more effective and focus on customer satisfaction, and by using the experiences of best practice companies or world standards, participants are expected to be able to get ideas on how to measure the effectiveness of core business processes that is going on in their company. In addition, this program assists managers in analyzing business processes necessary for efforts to increase the effectiveness of the design of core processes/ activities in their company.

Learning Objectives

  • Acquiring new horizons how to manage business activities horizontally - cross-functional, thereby helping companies avoid the possibility of fragmentation of coordination of core processes as occurs in vertical - functional management systems that are generally implemented
  • Describe the business processes in the company into a process hierarchy system, so that participants can determine the core processes, which will then become the focus for efforts to improve the quality and effectiveness of the process including determining who should be the process owner who is responsible for controlling it
  • Provide a practical description of the steps required in developing a horizontal HR management plan and business processes in the company.

Learning Coverage

  1. Understand the definition and scope of Business Process Management, vertical and horizontal organizations.
  2. How to conduct business process analysis, how to break down processes, how to map processes and how to improve processes so they are more effective at improving customer satisfaction
  3. How to improve core business processes, concepts, and tools.

Learning Method

  • Synchronous Online Learning
  • Sharing Best Practice
  • Short Movie
  • Group Discussion (Breakout Room).

Instructor

  • Ruben Saragih

Participants

  • Senior managers
  • General managers
  • Management consultants.
Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat, Jakarta 12430
Indonesia
Prasetiya Mulya Executive Learning Institute
Prasetiya Mulya Cilandak Campus, Building 2, #2203
Jl. R.A Kartini (TB. Simatupang), Cilandak Barat,
Jakarta 12430
Indonesia