Business Process Redesign

In line with the demands of business competition, many companies realize that the superiority of technology and the products produced alone can no longer be relied upon as a source of advantage in competition. Therefore, to win market competition, various companies develop their differentiation through service elements that increasingly pamper their consumers. Consumer satisfaction and loyalty are the focus of attention in winning the competition. Business Process Management is a relatively new flow of management practices, especially for the business community in Indonesia.

Business Process Redesign (BPR) focuses on designing and improving the quality and effectiveness of all core processes/activities of the company that occur in cross-functions that lead to improving the quality of service to customers.

This two-day program presents discussions on how to improve the design of core business processes to be more effective and focus on customer satisfaction, and by using the experience of best practices or world standard companies, participants are expected to be able to get ideas on how to measure the effectiveness of core business processes that occur in their companies. In addition, this program assists managers in conducting business process analysis needed for efforts to improve the effectiveness of core process / activity design in their companies.

Learning Objectives

  • Gain new horizons on how to manage business activities horizontally - cross-functionally, thereby helping companies avoid the possibility of fragmentation of coordination of core processes as occurs in vertical-functional management systems that are generally applied
  • Decompose business processes in their company into a process hierarchy system, so that participants can determine core processes, which will then become the focus of the business improving the quality and effectiveness of the process including determining who should be the process owner responsible for controlling it 
  • Provide a practical overview of the steps needed in developing the design of HR management and business processes horizontally in his company

Learning Coverage

Day 1

  • Can We Beat World Class Company?
  • What is Business Process Management?
  • Excellent in Improvement
  • Excellence Improvement
  • Types of Performance Improvement

Day 2

  • Integrative Business Process Improvement
  • Management System for Improvement
  • Road to Achieve the Best Practice

Learning Method

  • Lecturing
  • Sharing Best Practice
  • Short Film
  • Group Discussion



Gerhard Sitanggang

Ruben Saragih


*subject to availability



  • Senior managers
  • General managers
  • Management consultants.

Program Schedule


  • 26 November 2024 - 27 November 2024