The Operational Level Assessment Program (O-LAP) is a sub-product of SMO-LAP in the form of an Assessment Center tool specifically for assessing managerial abilities at the Operational level (First Line Manager), or for occupying operational level manager positions. The definition of an operational level leader here is a managerial position holder at the first line manager level, such as supervisor, team leader, assistant manager, etc. Program participants themselves can be one level below the first line manager or at the equivalent level.
O-LAP Competency Assessment List
- Competency Label
- Definition of competency
- Concern for Order
- Ability to understand and comply with company regulations, service standards, protocols and organizational codes of ethics in order to produce quality products
- Business Awareness
- Understand what makes an organization successful, including capturing existing opportunities.
Digital Literacy
Encouraging digitalization in the organizational environment.
Analysis
Ability to decompose problems into small parts and understand their realization. Includes the ability to recognize cause-effect relationships or if-then relationships systematically, make comparisons between aspects, and determine logistical priority orders.
Continuous improvement
Ability to make continuous improvements to improve organizational performance.
Supervising Others
Ability to ensure staff carry out work according to expected goals.
Team work
Ability to work together in a group to achieve agreed goals.
Customer orientation
Ability to understand customer needs, both internal and external, and do the necessary things to meet customer needs.
Activity Mechanism
Problem analysis - 1 jam
Presentation & Q&A - 50 minutes (20 minutes presentation + 30 minutes question and answer)
Explanatory interview - 30 minutes
Role play - 1 hour (30 minutes preparation + 30 minutes implementation)
Competency-based interview (additional) - 1 hour
One-on-one Feedback (additional) - 1 hour
Participant
This program is suitable for measuring managerial competence for employees at the following levels:
- BOD
- Manager
- Assistant manager
- Supervisor
- Senior staff
Assessor Profile
