Problem Solving & Decision Making

The Problem Solving And Decision Making Program is training in skills and readiness when making decisions. This program is specifically designed so that participants can make rational decisions

The facts show that the smooth operation of a company is largely determined by the ability of its executives to handle problems and make decisions. Success in assuming responsibility for an executive is often measured by his/her ability to deal with problems quickly and effectively. The image of an executive will increase if the decisions made are of good quality.

Effective decisions don't mean just solving problems quickly, often we are trapped by difficult situations, and have to make important decisions. We need to consider the opportunities that exist and at the same time analyze the possible threats that will arise in the future, so that the resulting decisions are able to overcome current problems without causing potential problems in the future. The ability and readiness to anticipate situations is needed by every decision maker. This program is specifically designed so that participants can master the stages of the process of handling problems and making decisions rationally and creatively.

Exercises ranging from analyzing minor problems to complex problems, will be discussed in this program.

ISO 9001:2015 Certified

Learning Objectives

  • Understand rational problem-solving techniques 
  • Understand creative problem-solving techniques 
  • Understand optimal, rational, and creative decision-making techniques 
  • Understand methods of analyzing potential problems 
  • Improve problem-solving and decision-making skills 
  • Improve skills in presenting decisions effectively 
  • Develop decision-making knowledge and skills

Learning Coverage

Day 1

  • Identify problems in a measurable manner and have a sense of urgency/importance
  • Determining improvement targets using SMART principles
  • Identify the root of the problem with 5 WHY analysis
  • Fishbone dan Pareto

Day 2

  • Development of creative solutions with SCAMPER
  • Selection of alternative solutions using a decision matrix

Day 3

  • Identify potential problems and mitigate risks
  • Implementation plan with Gantt chart
  • Control monitoring, Wrap up

Learning Method

  • Short lecturing
  • Application of concepts
  • Workshop
  • Group discussion



Ruby Hermanto

Gerhard Sitanggang

Alfred Albert Tuwahatu


*subject to availability



Associate Managers and those who must or will perform leadership functions and have responsibility for achieving organizational targets..

Program schedule


  • 25-27 June 2024
  • 6-8 August 2024
  • 10-12 September 2024


  • 2-4 April 2024
  • 19-21 November 2024